Return & Refund Policy

All Sales Are Final

Every crystal bone chain and gemstone jewelry we create is a one-of-a-kind, handcrafted piece made from natural mineral specimens. Natural crystals feature unique inclusions, color variations, texture marks and minor surface imperfections. These natural characteristics are not manufacturing defects, but part of the authentic beauty of genuine stone, and cannot be grounds for return, exchange or refund.

For this reason, we do not accept returns, exchanges, cancellations, or issue refunds once your order has been processed and shipped. No refunds will be granted for change of mind, personal preference, perceived color difference on screen, or after receiving your item.

We highly encourage you to read all product descriptions, view every photo and video detail, and send us any questions you may have before completing checkout. Our customer service team is happy to answer your inquiries about size, stone features, measurements and appearance prior to purchase.

Limited Exception: Damaged-on-Arrival or Incorrect Item

The only exception to our final-sale policy applies to orders that arrive physically broken, severely damaged during transit, or if you receive the completely wrong item. You must contact our support team within 48 hours of delivery, and provide clear unboxing photos and videos showing the damage or wrong item. After verification, we will arrange a one-time replacement of your product. No cash refund will be issued.

Once your package is marked delivered by the shipping carrier, responsibility for your item transfers to you. We are not liable for loss, theft or wear-and-tear after delivery.

By checking out and completing your purchase, you acknowledge that you have read, understood and agreed to this final-sale refund and return policy.

If you have questions about this policy, please email us at support@longyongjewelry.com.